Shipping Policy

• All orders ship within 1–3 business days of purchase. Most UK orders arrive within 3-5 business days (1–3 business days processing plus 3–5 business days transit).
• For international orders, shipping times vary by country and are outside of our control. BLUESOR is not responsible for customs delays, import fees, duties, or taxes charged upon delivery. These fees are the responsibility of the customer.
• If you have not received an order confirmation email within 24 hours of placing your order, please check your spam or promotions folder before contacting us.

Order Changes and Cancellations

• Orders cannot be modified or cancelled once placed due to our fulfillment process.
• If you need to update your shipping address, email hello@bluesor.com within 1-2 hours of placing your order. After this time, we cannot guarantee that changes can be made.

Lost or Missing Packages

• If your package is lost in transit or tracking shows no movement for 5 or more days past the estimated delivery date, please contact us at hello@bluesor.com and we will look into the issue and work toward a solution.
• If tracking shows your package as delivered but you have not received it, please wait 3 business days and check with neighbors and your local post office or carrier. If your package still has not arrived, contact us at hello@bluesor.com.
• If an incorrect or invalid shipping address is provided at checkout, we may be unable to make changes once the order has been processed. If the package is returned to our facility because of an incorrect address, the customer may be eligible for a refund excluding the original shipping fee. Original shipping fees are non-refundable.

Refunds and Returns

• We offer a 30-day return policy. If you do not contact us within 30 days of receiving your order, we may be unable to process your return request.
• To be eligible for a return, the item must be in its original condition: unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is required.
• To initiate a return, email hello@bluesor.com with your order number and reason for the return. Once your request has been reviewed and approved, we will provide return instructions.
• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• Refunds are processed within 5–7 business days after we receive and inspect the returned item. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
• We do not offer direct exchanges. If you would like a different size or item, please place a new order after receiving your refund.
• If you receive a damaged, defective, or incorrect item, contact us within 5 days of delivery with your order number and clear photos of the item and packaging. We will work with you to provide an appropriate refund or replacement.

Care Instructions

• Wash cold and inside out with a gentle detergent.
• Hang or lay flat to dry for best results.
• Avoid high heat when washing or drying, as this may cause shrinkage or affect prints, graphics, or fabric treatments.

For any questions not answered here, contact us at hello@bluesor.com