Shipping and FAQs

Shipping

Orders are processed within 1–3 business days. UK delivery typically takes an additional 3–5 business days.

International delivery times vary by destination. Customers are responsible for any applicable customs duties, taxes, or import fees.

If you haven't received your order confirmation within 24 hours, please check your spam or promotions folder.

Order Changes

Orders cannot be cancelled or modified once processed.

For shipping address changes, contact hello@bluesor.com within 1–2 hours of ordering. After this, we cannot guarantee changes.

Lost or Missing Orders

If tracking has not updated for 5 days past the estimated delivery date, contact hello@bluesor.com.

If your order shows as delivered but hasn't arrived, please allow 3 business days and check with neighbours and your local carrier before contacting us.

BLUESOR is not responsible for incorrect addresses entered at checkout. Orders returned to us may be refunded, excluding original shipping costs.

Returns & Refunds

We accept returns within 30 days of delivery.

Items must be unworn, unused, with tags attached and in their original packaging. To request a return, email hello@bluesor.com with your order number and reason for return.

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

Approved refunds are processed within 5–7 business days after your return has been received and inspected.

We currently do not offer direct exchanges. For another size or item, return your original order and place a new one.

Damaged or Incorrect Items

Received something damaged, defective, or incorrect? Contact hello@bluesor.com within 5 days of delivery with your order number and clear photos. We'll arrange an appropriate replacement or refund.

Care

Wash cold, inside out. Use gentle detergent. Hang or lay flat to dry. Avoid high heat to protect the garment, graphics, and fit.

Questions? hello@bluesor.com